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reviewer1087524 - PeerSpot reviewer
IT Engineer at a tech services company with 51-200 employees
Consultant
Stable, with good security but has very bad technical support
Pros and Cons
  • "The solution already has security profiles and it can protect from DDoS attacks and other kinds of attacks."
  • "The web interface could be much better."

What is our primary use case?

We primarily use the solution in order to protect some web pages and web services.

What is most valuable?

The solution already has security profiles and it can protect from DDoS attacks and other kinds of attacks. It's a good source of protection. It already has a web application firewall.

What needs improvement?

The web interface could be much better. It's not that great right now. When you do a change, it's not as seamless as it could be.

The initial setup is difficult.

Technical support is lacking. They aren't helping a lot of the time, and some support personal don't even understand their own product.

For how long have I used the solution?

I've been using the solution for about six months or so. It hasn't been too long just yet.

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Distributed Denial-of-Service (DDoS) Protection
June 2025
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What do I think about the stability of the solution?

For now, the device seems to be stable. There are no bugs and glitches and it doesn't crash or freeze. However, I haven't tested it against a massive attack yet. That would be the real show of its strength, and that hasn't happened.

What do I think about the scalability of the solution?

The solution can scale if you need it to. You can put the device in the cluster, and you can add more devices to the same cluster. That way you increase the disk qualitative and can add more devices.

We only have two people that work directly on the solution - myself and my co-worker. We do sometimes use an outside support company as well if we need to deal with customers.

How are customer service and support?

Technical support isn't too good with Fortinet. They could be more responsive and helpful overall. If I call for a problem they take a long time to solve the issue or to answer. Even worse, sometimes they don't know the solution.

Which solution did I use previously and why did I switch?

I've also worked with Cloudflare in the past and I find it, for example, much more user-friendly and easier to set up.

How was the initial setup?

The initial setup is not exactly straightforward. We find it to be difficult. They should make it easier for new users to handle. 

It took me two weeks to deploy the product due to the fact that I hadn't installed that kind of device before. I had to learn at the same time as I worked on the implementation process, which made things even harder. CloudFlare, for example, is easier to set up.

What other advice do I have?

We're a Fortinet partner.

I would advise those considering implementing the solution to get good documentation before installing it and to understand the product well. They can call support, however, they cannot state good support from Fortinet. I'd recommend they instead ask for help from Regional Account Managers from Fortinet, they can use their cell phone from there.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1181427 - PeerSpot reviewer
IT Network Engineer at a tech services company with 11-50 employees
Real User
The security is good but it should be more user-friendly and more affordable
Pros and Cons
  • "I find the interface easy to use."
  • "The solution can be a little more user-friendly and it can be more affordable."

What is our primary use case?

Our primary use case of this solution is for security purposes. 

What is most valuable?

Some of this solution's policies are good for security reasons, like the firewall and all the inundation when you configure the firewall. Then you have to purchase and apply the security of FortiDDos. I also like its ease of use and the technical support. I find the interface easy to use because I'm the Linux expert in our company. 

What needs improvement?

The solution can be a little more user-friendly and it can be more affordable.

For how long have I used the solution?

I've used FortiDDos for two years now on premises.

What do I think about the stability of the solution?

I haven't had any problems with stability before, but one of my clients had. He asked me to help him when he had stability issues. We consulted the software team and asked them about software solutions. They then made some changes in their software, and since then it has been working fine.

What do I think about the scalability of the solution?

We have a big team working on this program, and I do believe it is scalable.

How are customer service and technical support?

The technical support is good because it's available 24/7. I don't use them often because I usually fix things myself. But if I need a password, or if my client forgot a password, we need support. Their response is very good.

How was the initial setup?

The initial setup was quite straightforward and because I'm certified by Fortinet, I only reconfigured the firewall and some other things. Whenever I was uncertain about something, I did a test on Google and figured it out myself. So I was able to do everything myself. 

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is better than that of Cisco and other software on the market, which are very expensive.

What other advice do I have?

Most companies don't have a big budget, so a decrease in the license fees will be good. Companies with the lowest price, want the lowest price in the IT sector because their IT sector has a very big budget. I will rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Distributed Denial-of-Service (DDoS) Protection
June 2025
Find out what your peers are saying about Fortinet, NETSCOUT, Radware and others in Distributed Denial-of-Service (DDoS) Protection. Updated: June 2025.
855,347 professionals have used our research since 2012.
Analyst at Dirección General de Impuestos Internos (DGII)
Real User
Enables me to see all the traffic on my network
Pros and Cons
  • "It allows me to see all the traffic on my network."
  • "I would like to see analytics, big data."

What is our primary use case?

We use it to protect our users and their data.

What is most valuable?

It allows me to see all the traffic on my network.

What needs improvement?

I would like to see analytics, big data.

What other advice do I have?

FortiDDoS rates a nine out of ten because it's user-friendly.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user897687 - PeerSpot reviewer
Senior Network Security Engineer at Aplikas
Real User
This solution can protect Layer 3, Layer 4 and Layer 7 attacks of applications.
Pros and Cons
  • "This solution can protect Layer 3, Layer 4 and Layer 7 attacks of applications for us."
  • "I find that there have been issues in the past year with the solution hanging. It freezes often."

What is our primary use case?

We use this solution to protect the web server from application-based attacks.

What is most valuable?

This solution can protect Layer 3, Layer 4 and Layer 7 attacks of applications for us, and this is important. The net screen feature helps us deal with the Layer attacks.

What needs improvement?

I find that there have been issues in the past year with the solution hanging. It freezes often.

For how long have I used the solution?

Less than one year.

What do I think about the scalability of the solution?

The solution is scalable. Our company is about 100 people.

How are customer service and technical support?

We have received good support. 

Which solution did I use previously and why did I switch?

We have prior experience with Juniper.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user850416 - PeerSpot reviewer
Senior Network Manager at a tech services company with 5,001-10,000 employees
Consultant
Detects/mitigates DDoS attacks at L3 to L7, with negligible false-positives
Pros and Cons
  • "Among its key features: Detects and mitigates DDoS attacks at L3 to L7; negligible to zero false-positives; Generates and sends reports without the need for an expensive third-party solution."
  • "All the thresholds that need to be configured should be included in the default so that user will not forget or misconfigure."

What is our primary use case?

I use FortiDDoS in an internet datacentre with multiple upstreams to protect my infrastructure and customers from current and future DDoS attacks.

How has it helped my organization?

Compared to other DDoS mitigation solutions with similar deployment, FortiDDoS does not require 24x7 NOC. It has lower TCO.

What is most valuable?

  • Detects and mitigates DDoS attacks at L3 to L7 - DDoS attacks are not only ICMP (L3) and UDP (L4).
  • Protection from Zero-day DDoS attacks - I don’t have to worry whether my current solution is relevant in the future.
  • Negligible to zero false-positives - With a high-rate of false-positives I would have to have a 24x7 NOC which would increas TCO and decreas customer confidence.
  • Ability to detect and mitigate DDoS attacks while allowing legitimate traffic from the same source IP.
  • Does not rely only/mainly on signature because a signature-based DDoS solution cannot detect many DDoS packets; and worse, they are the cause of false-positives.
  • Purpose-built CPU.
  • Generates and sends reports without the need for an expensive third-party solution - Such solutions for generating and sending reports would increase TCO.

What needs improvement?

Multiple subnets can be created in one SPP Policy. Multiple subnets can be selected in one report configuration. One report configuration can have multiple schedules. All those thresholds that need to be configured should be included in the default so that user will not forget or misconfigure.

For how long have I used the solution?

Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Manager at a tech services company with 5,001-10,000 employees
Real User
Purpose-built ASIC mitigates DDoS attack at line-rate without affecting performance. It can be also deployed off-ramp if the user has the know how.

What is most valuable?

Purpose-built ASIC mitigates DDoS attack at line-rate without affecting performance. This has been proven by an independent testing lab and during our PoC.

I find this product the best on-premises (in-line) DDoS mitigation solution that suits my current and future requirements. It can be also deployed off-ramp if the user has the know how.

Layer 3, Layer 4, and Layer 7 DDoS attack mitigation including encrypted DDoS attack. All-in-one DDoS mitigation solution.

Minimal to zero false-positives. Differentiate DDoS attack traffic from non-DDoS attack traffic from the same source IP and blocks only DDoS attack traffic. This has been proven during our PoC.

Zero-day DDoS attack mitigation. Mitigates current and future DDoS attacks as it doesn't use signature.

How has it helped my organization?

If deployed properly, it doesn't require 24x7 NOC. Fully automated and with minimal to zero false-positives, it has a lower TCO compared to other solutions.

What needs improvement?

SPP Policy. Ability to configure multiple subnets in one SPP Policy.

Report configuration. Ability to select multiple SPP Policy and configure multiple schedules in one report.

For how long have I used the solution?

I have been using this for three years, as of 2017.

What do I think about the stability of the solution?

Earlier versions of firmware had bugs that limit my options. They were fixed on subsequent version releases. For my requirements, stability started with version 4.2

How are customer service and technical support?

I rate it 10 (best). Support has good product knowledge.

Which solution did I use previously and why did I switch?

I didn't use different solutions. I made sure to choose the right solution through comprehensive evaluation of many DDoS mitigation solutions available. I worked with vendors in evaluating their products and my colleagues who are using them.

How was the initial setup?

Although I didn't attend training and just saw the setup during a demo, when I set up the solution in production it was straightforward and it didn't even cause downtime.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. IP Reputation is a separate subscription but this is optional.

Which other solutions did I evaluate?

I evaluated products from three vendors. I worked with vendors in evaluating their products along with my colleagues who are using them in production.

What other advice do I have?

Ask for a demo. Use the latest firmware version. Plan properly. Understand the features and settings before deployment.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2174514 - PeerSpot reviewer
Owner at a computer retailer with 1-10 employees
Reseller
Top 5Leaderboard
A cost-effective solution with protection resources and support
Pros and Cons
  • "The protection resources and the support are valuable features of the solution."
  • "The challenge lies within the customer environment, particularly in Brazil, where companies have stringent security requirements for implementing solutions."

How has it helped my organization?


What is most valuable?

The protection resources and the support are valuable features of the solution.

What needs improvement?

The challenge lies within the customer environment, particularly in Brazil, where companies have stringent security requirements for implementing solutions. The control data rules could be improved.

What do I think about the stability of the solution?

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

The solution is very scalable. I rate the solution’s scalability a seven to eight out of ten.

How was the initial setup?

The initial setup is moderately easy. We have five people to do the job.

I rate it a five out of ten, where one is difficult and ten is easy.

What was our ROI?

The security is improved with the management of an existing company, which is very good. So, the return of money is good for the company.

What's my experience with pricing, setup cost, and licensing?

The product's pricing is comparable to other products.

What other advice do I have?

Four people, including an analyst, database, and Oracle specialist, are enough for the solution's maintenance. 

I recommend the solution. Fortinet FortiDDoS is very good for the company due to its positive feedback. It's efficient, with excellent support, seamless implementation, and user-friendly operation.

Overall, I rate the solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
Download our free Distributed Denial-of-Service (DDoS) Protection Report and find out what your peers are saying about Fortinet, NETSCOUT, Radware, and more!
Updated: June 2025
Buyer's Guide
Download our free Distributed Denial-of-Service (DDoS) Protection Report and find out what your peers are saying about Fortinet, NETSCOUT, Radware, and more!
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