The product is needed to communicate with people in different locations. Our company is in Germany. I'm in Istanbul. If I have a serious issue on the client side I can use Skype for Business to communicate and resolve issues.
Senior Software Engineer at Adesso Turkey
Good chat functionality and screen sharing, but not as robust as Microsoft Teams
Pros and Cons
- "The security seems good."
- "There might be some invitation issues with Skype for Business."
What is our primary use case?
What is most valuable?
I'm using Microsoft Teams, and it's very similar to it. However, I don't actually have more advantages from Teams versus Skype for Business.
Screen sharing, control in the session, and file sharing are easy.
I like the chat application and the features it offers.
The security seems good. it may even be more secure than Teams.
What needs improvement?
I'm not sure if it is possible to invite customers to meetings is they are outside the company. There might be some invitation issues with Skype for Business.
Skype for Business is not as popular as Teams. Teams has a file sharing area, which is useful. That wasn't in the Skype for Business. Skype for Business is just for chatting. However, there are no rich components like in Teams. Teams have a lot of features. Skype isn't as robust.
For how long have I used the solution?
I've only used the solution for eight or nine months.
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What do I think about the stability of the solution?
The stability has been perfect. It's reliable. There are no issues with bugs or glitches.
What do I think about the scalability of the solution?
I'm not sure about the scalability. I don't know how easy it is to add users, for example. That's handled more on the company side.
We have about 350 at the company using the product.
How are customer service and support?
I've had an issue in the past and reached out to technical support. They were helpful and responsive.
Which solution did I use previously and why did I switch?
We've used TeamViewer for very specific accounts. We've also used Microsoft Teams. It's better than Skype for Business as it integrates more effectively.
How was the initial setup?
The initial setup is not too difficult or entirely easy. It's somewhere in the middle. It's a moderate setup.
What's my experience with pricing, setup cost, and licensing?
The solution does have a license cost, however, I don't have any knowledge of the exact pricing.
What other advice do I have?
I'm a customer and a user.
I'm not sure which version of the solution we're using.
I do tend to use normal Skype for personal use. While we use Skype for Business, they are moving more towards Microsoft Teams.
Nowadays, you should just maybe buy the Microsoft package. If you are using a Windows laptop, then you need Word, Excel, and PowerPoint. Teams will come with this package. I prefer Microsoft Teams, actually. We have been using Microsoft Teams for the last three or four years.
I'd rate the solution seven out of ten.
It's a good product. It's not that bad. That said, not a lot of people are using it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Cybersecurity Solution Architect at a tech vendor with 10,001+ employees
Reliable, offers seamless integrations, and has many features
Pros and Cons
- "I like the seamless integration to local telecommunications."
- "I don't recall coming across any big missing features."
What is our primary use case?
This is our primary application for virtual meetings. However, we have MS Teams and the company is positioned to use more of MS Teams going forward. Skype is more of a chat application nowadays.
What is most valuable?
I like the seamless integration to local telecommunications. We can call local numbers in different countries, and pretty much call anyone who is within the same system using Skype. If I'm not mistaken, it can also add people to my list (from my personal contacts) that are using Skype.
What needs improvement?
It does everything I really need it to do. I don't recall coming across any big missing features.
For how long have I used the solution?
I've used Skype for Business for as long as I can remember. I started using that more than five years ago.
What do I think about the stability of the solution?
It is stable. I haven't experienced any problems while I've been on a call, for example, or in a meeting. It's pretty reliable and the performance is good.
What do I think about the scalability of the solution?
I've never had the chance to really scale it. I can't speak to how well it can expand.
We have about 1,000 people using the solution right now.
How are customer service and support?
I've never really dealt with technical support. I can't speak to how they are in terms of helpfulness or responsiveness.
Which solution did I use previously and why did I switch?
We also use MS Teams. I also have some experience with Cisco.
When I came to this company, they were using Skype, so I adopted it. I didn't migrate over to something else with any other purpose in mind.
How was the initial setup?
I'm merely a user of Skype. I did not handle the initial setup.
What about the implementation team?
My colleague handled the implementation.
What's my experience with pricing, setup cost, and licensing?
I'm not sure what the licensing costs are for the product. It's not an aspect of the solution that I handle.
What other advice do I have?
We do have a partnership with Microsoft and are integrators.
The company will push out the newest version and purchase it. I'm pretty sure we are using the latest version.
I'd rate the solution nine out of ten.
I would recommend the solution to other users and companies.
I'd advise users to try to familiarize themselves with the features so that they can get the most out of Skype.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Skype for Business
May 2025

Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
854,618 professionals have used our research since 2012.
Senior ICT Consultant at CGI Inc
Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams
Pros and Cons
- "The solution is stable and scalable."
- "Microsoft Teams, as I see it now, is more useful than Skype for Business."
What is our primary use case?
The solution is primarily used for communication, file transfer, and everything around our work.
How has it helped my organization?
While I used the solution recently, I now have another job. I work for another firm and they use Microsoft Teams.
What is most valuable?
It was handy for when you were working from home.
The solution is stable and scalable.
What needs improvement?
Microsoft Teams, as I see it now, is more useful than Skype for Business. It's more integrated and it's the next step for us. We'd like Skype for Business to be better integrated with Microsoft.
For how long have I used the solution?
While last year I used Skype for Business and in the team I'm now on, everything is on Microsoft Teams.
What do I think about the stability of the solution?
The stability was good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is quite good. We are quite happy with its ability to expand.
There are 5,000 or 6,000 users. Everyone uses it. We were all working from home and we had to communicate, and, therefore, we used Skype for Business.
How are customer service and support?
I can't speak to the technical support. I only used this as a user and I have no complaints about it.
Which solution did I use previously and why did I switch?
I've been using Skype for Business as well as Microsoft Teams.
We also used WebEx.
How was the initial setup?
The initial setup is straightforward and it didn't cost me much time to learn, to understand how Skype for Business can work with something else, for example, SAP.
What about the implementation team?
I set up the solution in-house.
What's my experience with pricing, setup cost, and licensing?
The solution does require a license. I'm not sure if it's monthly or yearly.
It was another department that was responsible for licensing. I was responsible for the software implementation.
What other advice do I have?
I'd rate the solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT architect at Rutgers IT
It's a good and stable product that suits my needs.
Pros and Cons
- "It's a good and stable product that fits my needs."
- "Lacks a zoom-in feature for whoever is presenting."
What is our primary use case?
I use Skype for any audio or video meetings. I'm an IT architect and a customer of Microsoft.
What is most valuable?
It's a good and stable product that suits my needs because I've been working from home for the past couple of years.
What needs improvement?
WebEx has a feature that allows you to zoom in when you're giving a presentation. To get the same result with Skype requires going through the host. It would be a good feature for Skype to include. There can be minor problems; a microphone that's not working or a bad network connection but it's not usually anything related to the solution.
For how long have I used the solution?
I've been using Skype for the past 18 months.
What do I think about the stability of the solution?
The stability is good, issues generally revolve around individual problems participants have with their hardware.
What do I think about the scalability of the solution?
Scalability is good enough for my needs.
How are customer service and support?
The process of support responsiveness was very good, but in the end they couldn't help because it was a problem with my local environment.
Which solution did I use previously and why did I switch?
I've previously used WebEx, Zoom and Google Hangouts, depending on what my client is using so I go with what they've chosen.
How was the initial setup?
I'm an end-user so it's just a single, click-through process. I believe my client's company has several thousand users. if you're with a company, the software is deployed for you, otherwise you do it yourself.
What's my experience with pricing, setup cost, and licensing?
Skype is part of my Office 365 subscription.
What other advice do I have?
I rate this solution eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Procurement Manager at EXCEED IT Services
Helps to make international calls but needs to improve scalability and user experience
Pros and Cons
- "The product helps me make international calls."
- "I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
What is our primary use case?
I use the solution to make calls and talk to colleagues. I use it mostly to chat with people inside the company and make international calls.
What is most valuable?
The product helps me make international calls.
What needs improvement?
I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability.
What do I think about the stability of the solution?
The tool is not stable since some calls just don't get through. I would rate it a five out of ten since it doesn't happen every time.
What do I think about the scalability of the solution?
I would rate the solution's scalability a three out of ten. My company has 200 users for it.
Which solution did I use previously and why did I switch?
I have used Teams before.
How was the initial setup?
The product's setup is not complex and takes around three hours to complete.
What other advice do I have?
I would rate the solution a six out of ten. You can use the product without any training. However, I feel that Teams is better than Skype in terms of scalability, user experience, app integration, etc.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Office Ohrid at AGENCY FOR REAL ESTATE CADASTRE
Good performance, easy to deploy, and stable
Pros and Cons
- "The solution is scalable and is capable of working on every appliance on every operating system."
- "The cost of Skype for Business has room for improvement."
What is our primary use case?
We use the solution for virtual meetings.
What is most valuable?
Skype for Business has good performance.
What needs improvement?
The cost of Skype for Business has room for improvement.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable and is capable of working on every appliance on every operating system.
Which solution did I use previously and why did I switch?
I previously used WebEx and we are still using Zoom. Zoom offers a cheaper license than Skype for Business.
How was the initial setup?
The initial setup is straightforward. We only have to click on a link.
What's my experience with pricing, setup cost, and licensing?
A license is required to use the solution.
What other advice do I have?
I give the solution an eight out of ten.
We stopped using the solution because we no longer communicate with the other group that held the license for Skype for Business.
I recommend the solution. Skype for Business offers good audio quality and excellent video quality. There wasn't a lot of demand for our network resources.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Administrator at Finlays
Integrates well, simple deppoyment, and good support
Pros and Cons
- "The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive."
- "The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch."
What is our primary use case?
Skype for Business is used for overall communication and meetings. Our organization is spread across the globe, it makes it easier for people to meet virtually.
What is most valuable?
The most valuable feature of Skype for Business is that it has many other tools that you can be integrated with it. It makes the meetings more interactive.
What needs improvement?
The challenge we had with Skype for Business was with the signing in when a user signed out and when signing in back in again, there was a bit of a problem. We switched from Skype for Business to Teams, and Teams never had that sign-in problem once we did the switch.
The interface of Skype for Business could be better. It was not very user-friendly.
For how long have I used the solution?
I have been using Skype for Business for approximately two years.
What do I think about the stability of the solution?
The stability of Skype for Business is good.
What do I think about the scalability of the solution?
Skype for Business is scalable.
We had a license for every user, but the majorly of the people who do meetings, are not so many. We would have meetings for all the staff, and approximately 80 people would attend. However, on average 20 to 30 people would often use it during meetings.
How are customer service and support?
The support from Skype for Business is good.
How was the initial setup?
Skype for Business was simple to implement, but it was a little more involved than Microsoft Teams.
What about the implementation team?
The solution is very simple to implement. It is similar to any other Windows application. There was no need for assistance.
What's my experience with pricing, setup cost, and licensing?
We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package.
What other advice do I have?
We switched now from Skype for Business to Teams and the experience has been better.
I would recommend this solution to others.
I rate Skype for Business an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Engineer at Dell EMC
Communication and collaboration tool with multi-device setup, but lacks dynamic file updating
Pros and Cons
- "One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
- "The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
What is our primary use case?
Skype for Business was one of the prime tools we used to communicate with vendors. We also used it for communicating with other employees internally, within our organization.
What is most valuable?
We had a very good experience with Skype for Business. It was a helpful tool, and one of the best tools I've ever worked with. It's just that our organization is now starting to use Microsoft Teams, so people are diverted into that tool slowly and steadily. We can organize meetings and send across files on it, e.g. there are a lot of options you can use on Microsoft Teams. Both Skype for Business and Microsoft Teams have multiple advantages.
One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere.
What needs improvement?
Dynamic file updating is a feature I haven't seen on Skype for Business. It's an area for improvement, e.g. I've seen that feature on Microsoft Teams, but not on this tool. If I send one file and shared it with 10 resources, for example, those 10 resources can update that file dynamically all at once, at the same time. Being able to update a file dynamically, by more than one resource, is one of the best features that isn't available on Skype for Business.
What do I think about the stability of the solution?
Skype for Business is a stable tool. It's just that our organization has moved to Microsoft Teams, but I found Skype for Business to be stable.
What do I think about the scalability of the solution?
Scalability is present in Skype for Business, e.g. you can use it to participate in one-to-one chats, and you can have a call with multiple people on it. If you have an organization with 3,000 people, you can manage it very nicely on Skype for Business. The tool can also scale from 10,000 to 20,000 users. It's a scalable tool.
What other advice do I have?
We have Skype for Business in our organization, and our last usage of it was six months ago.
I'm unable to comment on the initial setup of Skype for Business, because the installation was done by our IT team. Our team just used the tool. My work is on IT infrastructure, and Skype for Business is one of the communication tools that our local IT team provided to us. Our IT team took care of the installation.
Everyone in our organization used Skype for Business. Everyone was using the same thing, because there was no other option that time. Slowly and steadily, people went on to use Microsoft Teams, and I started using Zoom for meetings, because once the pandemic came in, everything was remote. Our organization wanted a tool which had better quality, or could be a better way to communicate, so we went onto Zoom and Microsoft Teams. Prior to those two tools, we used Skype for Business.
I'm rating Skype for Business seven out of ten. It's a really good solution.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:

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