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reviewer938901 - PeerSpot reviewer
Software Engineer at a computer software company with 10,001+ employees
Real User
Beneficial instant messaging, straightforward installation, but documentation needs improvement
Pros and Cons
  • "Skype for Business is good for meetings and instant messaging."
  • "Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."

What is our primary use case?

We use Skype for Business for virtual meetings and messages.

What is most valuable?

Skype for Business is good for meetings and instant messaging.

What needs improvement?

Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device.

The documentation for Skype for Business could improve.

For how long have I used the solution?

I have been using Skype for Business for approximately three years.

Buyer's Guide
Skype for Business
May 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
855,164 professionals have used our research since 2012.

What do I think about the stability of the solution?

Skype for Business is a stable solution.

What do I think about the scalability of the solution?

The scalability of Skype for Business was good.

My company has many global employees, approximately 6,000 and everyone was using Skype for Business before we switched to Microsoft Teams.

How are customer service and support?

The technical support from Skype for Business was reliable.

Which solution did I use previously and why did I switch?

I have used previously many other solutions, such as IBM and Microsoft Teams.

How was the initial setup?

The initial setup is straightforward. It is not a complicated process.

What about the implementation team?

I did the implementation myself.

We did not have an explicit technical team from Skype for Business. We were using our local IT team of six engineers who was managing it in case of any issues.

What other advice do I have?

I would not recommend Skype for Business because Microsoft Teams has more features, a lightweight application that I access on my mobile. Additionally, I can chat with my teammates and anybody else in the organization. The document repository is useful. I have access to SharePoint which is easily available and I can access it from the mobile device at any time. If I was to compare Microsoft Teams and Skype for Business, I would recommend Microsoft Teams. However, if the only requirement is to have meetings, chats, or instant messaging, then Skype for Business is not a bad choice.

I rate Skype for Business a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aliyar Balikci - PeerSpot reviewer
Information Technology Senior Administrator at Genpa
Real User
Great for virtual meetings, and dependable but the setup is complex
Pros and Cons
  • "It's a good product, we like using it."
  • "The initial setup could be simplified."

What is our primary use case?

We use Skype for Business for virtual meetings.

What is most valuable?

It's a good product, we like using it.

What needs improvement?

The initial setup could be simplified.

For how long have I used the solution?

I have been using Skype for Business for approximately 10 years.

We are using the older version, but it is enough for us.

What do I think about the stability of the solution?

We have no problems with the stability of Skype for Business.

What do I think about the scalability of the solution?

We have 300 users on all levels using this solution.

How are customer service and support?

I have not contacted technical support.

How was the initial setup?

The initial setup was not easy. You must have experience.

What about the implementation team?

I completed the setup myself.

What's my experience with pricing, setup cost, and licensing?

We purchased an open license.

We own the license. You can buy a license once and use it for a long time. If you do not want to upgrade or you don't need to upgrade the license, you can keep it for a long time.

What other advice do I have?

This is not a solution I would recommend. We purchased the license approximately six years ago. If you are thinking about using this solution, I would recommend purchasing a new cloud-based license. They should use Teams. I would recommend Teams. Skype is outdated.

I would Skype for Business a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Skype for Business
May 2025
Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
855,164 professionals have used our research since 2012.
reviewer973497 - PeerSpot reviewer
Manager at a comms service provider with 1,001-5,000 employees
Real User
Useful for virtual meetings and very stable
Pros and Cons
  • "The most valuable feature is how useful it has been for virtual meetings during the pandemic."
  • "This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."

What is our primary use case?

My primary use case is for virtual meetings. 

What is most valuable?

The most valuable feature is how useful it has been for virtual meetings during the pandemic. 

What needs improvement?

This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release. 

For how long have I used the solution?

I have been using Skype for Business for four years. 

What do I think about the stability of the solution?

The stability of this solution is perfect. I would rank it a ten out of ten. 

What do I think about the scalability of the solution?

This solution is scalable. The conference calls can be between many people. 

How are customer service and support?

I have never dealt with technical support. 

How was the initial setup?

Installation is straightforward. It takes a few minutes. It's part of the Microsoft Office Suite, so when you install Office, you get all these tools together. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

There is a licensing cost, as far as I know, but I'm not sure how much it costs. If you buy the Microsoft suite, you get this product as well. So if you are already installing the suite, you get all these tools together. 

Which other solutions did I evaluate?

I did not evaluate any other solutions before using Skype for Business

What other advice do I have?

The performance is pretty good. This is a mature application with no bugs, and I have no complaints. There are over 500 people using Skype for Business in my organization. But I know that Microsoft intends to end this software and move all users to Teams, so I'm not sure if my recommendation of this software will be of use to people who are looking to implement it. 

I would rate Skype for Business an eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1381629 - PeerSpot reviewer
Owner at a pharma/biotech company with 10,001+ employees
Real User
Great for remote meetings, very stable, and reliable
Pros and Cons
  • "There are free versions of the solution available."
  • "It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating."

What is our primary use case?

We primarily use the solution for our business meetings.

What is most valuable?

The solution is stable.

There are free versions of the solution available.

What needs improvement?

It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.

The ability for the solution to offer a grid view, so you can see all of the people on a call at the same time, instead of just a few selected ones, would be ideal.

For how long have I used the solution?

I've been using the solution for about a year now.

What do I think about the stability of the solution?

The solution appears to be quite stable. There aren't bugs or glitches. There aren't any crashes. It doesn't freeze. I would say it's reliable.

What do I think about the scalability of the solution?

Our IT team would handle any scaling that needs to be done. It's not something I have direct experience with.

We have about 20,000 users on the product in our organization currently. Everybody uses it, from the accountant to the CEO.

The number of employees has remained fairly stable for a long time. Right now, they're just maintaining it at the same user level. We haven't had any recent growth. I have no idea if we'll increase usage in the future.

Which solution did I use previously and why did I switch?

Skype is actually the first tool like this that I have used. Another company I work with is trying out Zoom, but that's fairly recent.

How was the initial setup?

I wasn't a part of the initial setup of the solution. I don't know if it was complex or straightforward. I'm just a user. The IT team is the one that sets it up and configures everything for us. I also can't say if the process of deployment was fast or not or how long the process took.

What's my experience with pricing, setup cost, and licensing?

I'm sure there are licensing fees for it, however, I don't know what they are. I know there are free versions of the solution. However, that probably doesn't apply to us as we have a high number of users in this company.

What other advice do I have?

I'm just a user of the product. I'm not a reseller or an integrator.

I use Skype for Business every day.

I'd rate the solution nine out of ten. It's been great so far.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Manager Global Business Development at Trigent Software Ltd
Real User
Calling features and screen sharing are good features; sound quality and clarity need improvement
Pros and Cons
  • "The calling features are most valuable, especially now as we are working remotely."
  • "There are issues with the bandwidth, particularly for external meetings,"

What is our primary use case?

Skype is mainly used for our internal meetings. We have it set up for all the different groups in the company, whether it's my IFC, the marketing team, pre-sales team, senior leadership, etc. We're using the product at least once a day and everybody in the company uses it. We're customers of Skype and I'm the manager of global business development. 

What is most valuable?

The calling features are the most valuable, especially now as we are working remotely  because of this pandemic. The screen sharing aspect is also a valuable feature. For example, if we need to explain something internally or deliver a presentation internally, being able to share the screen is a huge benefit. We also use Google Meet for that, so it's dual usage for us.

What needs improvement?

We have issues with the Skype bandwidth, particularly for external meetings, which is why we also use Google Meet. Also, the sound quality of Skype is not great - there is a constant background humming noise. Clarity is essential, especially in our planning meetings. We can't rely on Skype for that and that's why we sometimes use Google Meet instead. 

For how long have I used the solution?

I've been at this company for three months and that's how long I've been using the solution. 

What do I think about the stability of the solution?

The system is somewhat stable although there's the issue of the background noise and it's not always clear who is talking. Following the flow of a meeting can become a bit tricky when a lot of people are involved.

What do I think about the scalability of the solution?

The solution is scalable in that we can sometimes have up to 30 people participating in a meeting. 

Which solution did I use previously and why did I switch?

We currently use both Skype and Google Meet. Google Meet is very user friendly with good voice quality. We can record our calls and then share screens when we're making a presentation. It's an easier solution than Skype even though we use both platforms. 
For our external client meetings we use Google Meet and internally we use Skype. 

What other advice do I have?

I would rate this solution a six out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Director Of Technology at UNCF
Real User
Helpful chat facility and good for internal communications, but call quality and reliability need to improve
Pros and Cons
  • "I use the chat feature to communicate with my staff, which is very helpful."
  • "Going forward, I would like to see better call quality and reliability."

What is our primary use case?

We use Skype for hosting meetings that are internal to the organization.

How has it helped my organization?

Pre-COVID, we did not use it as much as we do now. Post-COVID, however, all of my staff meetings are now done through the visual interface.

What is most valuable?

I use the chat feature to communicate with my staff, which is very helpful. I'm in a different area of the building than my support team, so a lot of my communications, rather than me running down to their offices or calling them, can be done with Skype.

What needs improvement?

Going forward, I would like to see better call quality and reliability.

For how long have I used the solution?

I have been using Skype for Business since I joined UNCF two years ago.

Which solution did I use previously and why did I switch?

Different parts of our organization were using Skype and Zoom, and we are trying to standardize the use of solutions for virtual meetings. Zoom is being used for external communication, and Skype for Business is being used internally.

Microsoft Teams is replacing Skype for business and we have also used Amazon Chime.

All of these solutions are different audiences. The first category is internal communications and collaboration, and that would be Skype and Teams. In the next tier, you have external meetings, webinars, and conferences of medium-sized scale. These are within the Zoom realm. Finally, you have virtual events such as registrations and breakout rooms. Although Zoom has that capability, the scale is different, which is where Chime and some of the other products come in.

The tier that Teams and Skype for Business are in, suits that tier. Skype is not about conferences, large meetings, webinars, and the like. It is for people working together online, sharing information, transferring files, and changing the screens depending on who is presenting. It's a collaborative remote use case.

What's my experience with pricing, setup cost, and licensing?

The cost of Skype for Business is incorporated into our Office 365 licenses.

Which other solutions did I evaluate?

Microsoft Teams is slated to replace Skype and Skype for Business. It will have a more seamless interface between it and Outlook and the Office 365 suite. It is feature-rich and includes things like a whiteboarding capability. It is easy to use and ties together far more manageable and sophisticated collaboration tools.

What other advice do I have?

I would rate this solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1210665 - PeerSpot reviewer
Production Manager for Nearshore SWaT at a computer software company with 1,001-5,000 employees
Real User
Straightforward setup and stable
Pros and Cons
  • "The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
  • "The solution has been discontinued by Microsoft."

What is our primary use case?

We use the solution for online meetings with our internal and external clients.

What is most valuable?

The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook.

For how long have I used the solution?

I have been using the solution for 11 months.

What do I think about the stability of the solution?

I give the stability an eight out of ten.

What do I think about the scalability of the solution?

The solution is scalable. We have 800 people in our organization using the solution.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I give the solution an eight out of ten.

The solution has been discontinued by Microsoft.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Channel Sales Executive at a computer software company with 501-1,000 employees
Real User
Intuitive, user-friendly, and reliable
Pros and Cons
  • "What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."
  • "I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."

What is our primary use case?

Skype For Business is primarily used for meetings, video meetings, and instant chats.

I use it for one-on-one meetings, not for conference meetings where you have been personally invited.

What is most valuable?

What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people.

It fulfills all requirements.

What needs improvement?

I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution.

For how long have I used the solution?

I have been using Skype for Business for three years.

What do I think about the stability of the solution?

Skype for Business is a stable product.

What do I think about the scalability of the solution?

If I include the clients for the various events, there are a few hundred users.

How are customer service and support?

I have never contacted technical support.

Which solution did I use previously and why did I switch?

Previously, I did not use another solution.

How was the initial setup?

It was easy to install.

The installation was complete in a few minutes.

What about the implementation team?

I completed the installation myself.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees, but you must use a Microsoft account.

What other advice do I have?

I would rate Skype for Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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