Jamf Pro Reviews

We are a medium-sized company, and our fleet is 95% Macs.

Jamf helps us to manage Macs remotely via an intuitive dashboard.

Managing macOS can get difficult sometimes without the help of an MDM. With Jamf, I have control of the fleet with a few clicks.

Being able to update third-party applications without the need for other external tools is another plus. 

With minor modifications, we were able to have an almost zero-touch deployment. This way, we know that all Macs will always have the same configurations.

We are also working on the self-service app, which has a lot of potential. 

With Jamf, we can create almost a zero-touch deployment which saves a lot of time with flashing the OS, manually installing the apps, and configuring some settings.

This has enabled us to save time for each onboarding/offboarding/laptop change.

I worked in an environment where we had only 10 Macbooks and no MDM, and without Jamf, it was super hard to manage the Macbooks. With self-service, the sky is the limit. You can do whatever you want with it.

There are some out-of-the-box integrations that can help you achieve some results.

Smart Groups with alerts is useful. This will let me have visibility of the environment without having to constantly see what is happening. 

After some tweaks, zero-touch deployment is another valuable thing. We are able to configure the laptop with the security requirements needed, default applications, and so on without touching it. This feels great, especially when you send a brand new sealed Macbook to some user.

Another awesome feature is Patch Management. Until this day, many people don't know that this exists. However, it helps a lot with patching third-party applications.

The solution needs cheaper training. Some companies don't have that much budget to invest in training. 

They need integrations with known/other services out of the box.

Reports for execs could be more colorful/attractive.

The documentation for the API is still confusing.

Until this day, I still don't know what's the best way to securely run your API in an end-user endpoint.

Some documentation could also be updated or created in cases where a large population uses the same environment (like Jamf + Google + Okta) or something like that. 

I've used the solution for two years.

I used Kandji and ManageEngine in previous jobs.

Jamf was already in my current environment, and it just works, so there is nothing to say here.

For what I remember, 30%

We manage a one-to-one hybrid work environment of 800 Macs with Jamf Pro. We can manage OS and Software Updates, Wifi, and security protocols and have deep environment insight to assist remote workers.  

It gives us the flexibility to offer near zero-touch deployment when onboarding employees remotely and allows us to standardize our policies organization-wide. 

Patch management and associated policies help us manage and update our fleet's software.

We need better reporting options. We would like the ability to see all software applications that are inventoried fleet-wide, and deeper integrations for OS updating. 

I have been using this specific instance for just over a year, however, I have used the solution for nearly five years in total.

I am the administrator of Jamf Pro in my environment. We use Jamf Pro as an MDM solution for our Apple products. 

We use Jamf Pro to manage Apple Mac computers and Apple iOS devices. Jamf Pro does have the ability to manage tvOS devices as well. 

We have integrated Apple Business Manager into any device that is purchased from an authorized vendor will automatically get enrolled into Jamf Pro upon initial start-up. We then can integrate it into our IDP solution to make sure that our users are authenticating on the devices during enrollment. 

Jamf Pro has allowed us to go from a reactive team to a proactive team. We know that our Apple products are managed safely and securely. 

The integration of our IDP has been crucial as well. During enrollment, a user will be asked for their credentials, then Jamf Pro assigns the device to that user. This makes it easy for an administrator to quickly know who has what devices. It also makes it easy to ensure the right people get the right software when needed. Jamf Pro is awesome. 

Configuration Profiles from Jamf Pro are awesome. They are managed settings coming from the MDM that the user cannot change. We can set configurations on the devices that are permanent until we make changes inside the MDM itself. A great example of a configuration profile that we use includes the FileVault payload. We can enforce encryption on the computers while also escrowing the personal recovery key inside Jamf Pro. If a user ever forgets their FV password, we can provide the key that is escrowed. 

A dark mode would for sure be appreciated. Continuing to include what Apple allows via MDM is key as well. As new features are released, Jamf Pro is right there, making them available to manage through Jamf Pro. Another feature that Jamf Pro is continuing to grow on is App Installers. This is the ability for Jamf Pro to install and keep up-to-date software titles on the computers automatically. No more having to package and upload to Jamf Pro to edit Patch Management policies to keep your users updated, Jamf Pro does the heavy lifting here. 

I have been using Jamf Pro for about eight years. 

We use this program to manage all of our Apple devices in our different locations. We have Zoom rooms set up that use iPads that we configure to stay in single app mode so users are unable to change anything. 

We also use it to manage the kiosk we have set up when we have guests. We have also implemented a BYOD policy where we have users sign up with Jamf and it allows us to push apps from our business to their phones. It's nice. We also make sure they select the "personally-owned" option so we don't accidentally take full control of their device.

It has made our day-to-day job so much easier since implementing Jamf Pro at our company. We have a simple to use one-stop-shop for all our Apple devices. We can manage all our Macbooks and see what apps are installed or even see what macOS version they are on. Then we can remotely force install the newest version of the macOS and either allow the user to upgrade on their own or force it to upgrade then and there. Jamf Pro is great for lost devices as well, they have a "Lost Mode" command that will ping their last known location and even make a noise.

The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. (We also have the ability to manage desktops and AppleTV devices if needed). It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf. 

Another great feature is the ability to set all different kinds of restrictions on the devices. We can block certain settings, the App Store, or even specific apps! We can even do the opposite and only allow selected apps.

It's really hard to figure out anything that needs to be improved in Jamf. They do everything so well and they are constantly updating the system. 

Since we are in the cloud, it just updates automatically and little bugs/glitches are always being fixed. 

Apple does block certain actions from happening or disallows Jamf from making certain changes. This is the only true issue I can see, which is not truly a Jamf issue. I would just hope that one day Apple will allow Jamf to make changes to the screen sharing changes so that way we can fully support remote employees. 

I have been using this solution for almost two years now.

Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a couple of times before closing the ticket due to no responses.

Positive

We are a kindergarten to eighth grade school district in Illinois and we have the need to manage our student and teacher devices. We manage a total of 1,600 devices between macOS laptops and Apple iPads. As students move between grade levels and application needs changes. 

In addition, we need to make it easy so our students and teachers don't need to worry about making tech work, but instead can pick up and use devices without needing many tech skills. We also want to make sure multiple users in our organization have the ability to manage devices.

Jamf Pro has allowed us to make sure settings for our devices are easily installed so our end-users don't need to worry about a significant amount of steps for setup. We also use this to send applications to devices as well as the day-to-day usage of devices, we have a significant deployment that occurs every year with mobile devices for new students. We have also been able to use Jamf Pro to begin building a better inventory of our devices, have greater insight into patch management, and making sure our devices are up to date.

The ability to build configuration profiles for devices to send settings to devices and making it easy for our students and teachers to install applications has been the most valuable. 

This has meant that when a teacher has an upcoming project, we can be sure applications that may be needed will be on the devices ahead of time so they can use their instructional time to teach. In addition, creating smart devices and user groups means our environment can be very flexible and make changes to our deployment without a significant amount of additional work. 

We would love to see the ability to have settings apply to mobile devices on a time schedule. This would allow us to plan some tasks ahead of time. For example, we often have testing needs throughout the school year and the ability to do things like set a date to install an app and a date to remove an app would help us schedule upcoming tasks better. The same would go for things like web clips; we often share links with students for accessing content and being able to have this appear/disappear on a date would be helpful.

I have been using Jamf for five years.

It is very stable.

The scalability is very good.

Support has been responsive to our needs.

Positive

MaaS360 - this worked for our smaller deployment of about 100 devices, but as we expanded devices in our organization we needed a more flexible solution.

The initial setup was simple.

We implemented in-house.

It is tough to quantify the value but it has allowed our team to be more efficient.

When evaluating solutions to look at the pricing delta between products rather than the total cost.

We did not evaluate other solutions. 

We are actually a service provider. Most of our clients are using Jamf.

The main use case is only with Macs. If you want to manage a complete Mac, For example, similar to how we do in a CCM for our core Windows devices, if you want to do that with Mac, then the Jamf tool is the best tool. You can manage everything for Mac devices.

It's a good product. From the reviews that we are getting, the feedback from the client, the tool is very good on the Jamf side - especially for the Macs. 

The initial setup is simple. 

The stability is good.

The solution offers a nice, updated UI.

For Windows, we have a reset option. We'd that option available for Mac. That will be great. Since we don't currently have that, the alternative takes up a lot of time and requires an engineer to visit, get a hold of the laptop, and reinstall the operating system. If we could do this as a reset and have the option to handle it remotely, that would be a big improvement. 

I've been using the solution for more than four years. 

Clients always look for a kind of solution with no issues reported and also they want a kind of zero-touch deployment that doesn't need any user or any engineer interactions for the enrollment. This solution is perfect for this.

In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows. Otherwise, we don't interact with them. Everything, all the instructions, are already there in GitHub. Reaching out would be a very rare case. If any new setup needs to be done or any new whichever is not available in GitHub, definitely we'll reach out to Jamf. Otherwise, it's zero-contact.

We also use Microsoft Intune.

The initial setup is simple, actually. We just need a Jamf URL and a basic connection. I'm just talking about for setting up a cloud instance. Since everything will be there in the cloud, you just need the URL, the Jamf cloud URL, and admin credentials. The APNs certificate is required. That allows them to enroll your device. After that, there are so many options; the configuration profile, et cetera, needs to be created. That's a different scenario. However, in general, the setup is fine. 

A Mac deployment usually will take three to four minutes. It's quite fast. However, it depends on how you're configuring it. If you have the URL and if you have the username and the password, you can do it immediately.

From the user's end, it will take some time in situations where a user is not familiar with the enrollment process. There'll be follow-ups with the documents. If you are an engineer, it's easy, it's minutes, and it's fast.

How many engineers you need for deployment depends on how big the project is. It depends on the devices. We do have a client where we have around 18,000 devices. For that, currently, we have four engineers and they're easily managing it.

We are a service provider. We support various companies that need assistance with their Microsoft, Macs, et cetera.

Aside from the lack of a reset option, the solution is great and I would recommend it to those using Macs.

I'd rate the solution at a nine out of ten.

My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining.

Jamf Pro has been the best solution in the market to manage Mac fleets for our organization.

This is an advanced solution which is ahead than any other vendor. There are no particular areas for improvement.

We have used this solution for one year.

This is a stable solution. 

We opted for the cloud version of this solution as it is scalable. We are currently supporting 1000 to 1500 devices and we will be scaling this to 6000 Mac devices.

When we have needed assistance, the technical support has been good.

We have previously used open source solutions to manage Mac fleets but they became outdated and support was limited. We did a product evaluation for three or four different products, and found Jamf Pro the best in the market. Previously we were using Puppet and Monkey. 

It was combination of being straightforward and complex. It took some time to set up the environment because we had to migrate the configurations and applications to Jamf. This took three months. 

We had a trusted partner to do this migration, but our team worked with them for three months.

We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount.

Jamf Pro are the trusted partners for Apple. So they are the first one who implement any technical changes that Apple is making. Jamf is the first product to ensure those changes are getting replicated or getting affected and getting implemented actually in their product.

We use the product to manage everything Apple, including MacBooks, iPhones, and iPads.

In general, it just has allowed us to deploy Macs and iPhones easier and more securely to our end users. We can also maintain software updates.

The ease of use is very good. Patching is also really easy with the tool as well.

We found the initial setup to be simple.

Anything could always use improvement. The patching can definitely use a little bit of improvement. They should make it a little bit more automated. That's the only thing I would say could use a little bit of enhancement.

I'd like to see more security-based profiling. One of the other competitor products, Kandji, has an entire section of pre-built profiles for things like initial security requirements. You can just pick the security requirement and then implement it. You don't have to code it all up as you do with Jamf, since they don't have that feature in there right now. If you're going through major security changes in your company. 

I've used the solution probably for about six years at this point.

The product is about 100% stable. It's the best solution in the industry.

We've had no issues with scalability. You go from a small number of devices to thousands of devices, and there's no change. There's no slowness or anything like that. It just continues to function.

We have about 700 iPhones, and about 250 to 300 MacBooks right now, and user roles range from developers to CEOs.

We will increase usage. We always have a desire to increase usage, however, we have a choice program in place for our users. Therefore, if a Windows person wants to switch, when their time is ready for a refresh, they can choose a Mac device.

There are no issues with support. I've always had great service with them.

We used Workspace ONE by AirWatch for iPhones, and we switched due to the fact that we wanted a single solution to manage all the back Apple devices.

The solution's initial setup is very straightforward. They also provide a guide for you to come in, and they help you with everything from start. 

It was already in the current company I work with. It was already deployed in the previous one. We did it in a pilot project for about a month, and then we were able to move it into production pretty quickly. It all depends on your skill level. When you bring the vendor in with their sort of prep package; they do it in about four days with you.

We have a first-level service desk. We also have first-level desktop support, and then third-level would be me. I'm probably the only one with a lot of Macs or Apple experience, therefore, I'm probably the single person maintaining it other than like the basic day-to-day stuff, that the other people do.

This is my second company using it, so I didn't really need any assistance to get it going.

ROI is always hard. With Microsoft solutions, everything's baked into your 365 licensing, including Intune. It's hard to break out the licensing, like an ROI properly due to the fact that Microsoft doesn't do that. They just have the one-time costs for everything Microsoft these days.

We only really look at the numbers once a year. I would not say it's the cheapest solution on the market, however, I would also say you get what you pay for when you sign up for any of these services. While there are cheaper ones, I would also say the cheaper ones are the cheaper ones across the board, so it's not necessarily great to go with the cheaper solution.

There are no extra fees. Once you have that in place, you're pretty much good to go.

We did not evaluate other solutions before choosing this product.

I'm just an end-user.

I would advise users to definitely go with a Cloud solution if they can. It just makes life that much easier.

I'd rate the solution at a nine out of ten. I've used it for a long time. I've never had a problem and it works great. That said, I could see there are a couple of little things that they could do, to definitely improve the product.