Smartsheet Reviews

Name: Smartsheet
Brand: Smartsheet
Rating: 4.0 (41 reviews)

Vendor: Smartsheet

4.0 out of 5

41 reviews
92% willing to recommend

347 followers

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What is Smartsheet?

Smartsheet is a dynamic platform with features like real-time data sharing, Gantt charts, and integration with Jira and Microsoft Teams, offering valuable tools for efficient task management.

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Smartsheet is the #3 ranked solution in top Project Portfolio Management solutions and #5 ranked solution in top Project Management Software. PeerSpot users give Smartsheet an average rating of 8.0 out of 10. Smartsheet is most commonly compared to Jira: Smartsheet vs Jira. Smartsheet is popular among the midsize enterprise segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 38% of all views.

Helped 850,900 peers since 2012

Featured Smartsheet reviews

PaulDiaz

Project Manager at Amgen

I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.

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James John Wilson

Business Development Manager at Freelancer

The main challenge with Smartsheet is that when you start putting components on the Smartsheet dashboard, they don't know about each other. So, if I filter something in one widget, or if I click on a region or a project ID, the other widget or component and the visualization that's on that dashboard don't change. It doesn't know about the other component. It probably also doesn’t allow you to level resources in a project plan. So, if I assign five tasks to you and they all occur on the same day, in Microsoft Project, I can level them. Because you can only do one thing in a day, it would spread those out over five days, instead of all piled up on a single day, but I don't think Smartsheet had that.

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Asma Ali

Project Manager at a government with 10,001+ employees

At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.

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Smartsheet mindshare

Product category:

As of May 2025, the mindshare of Smartsheet in the Project Portfolio Management category stands at 8.5%, up from 7.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Project Portfolio Management

PeerResearch reports based on Smartsheet reviews

Type	Title	Date
Category	Project Portfolio Management	May 12, 2025	Download
Product	Reviews, tips, and advice from real users	May 12, 2025	Download
Comparison	Smartsheet vs ServiceNow Strategic Portfolio Management	May 12, 2025	Download
Comparison	Smartsheet vs Broadcom Clarity	May 12, 2025	Download
Comparison	Smartsheet vs Microsoft Project Server	May 12, 2025	Download

Title	Rating	Mindshare	Recommending
Jira	4.1	N/A	91%	274 interviews Add to research
monday.com	4.7	6.7%	98%	227 interviews Add to research

Valuable Features

Smartsheet offers valuable features such as real-time data sharing, customizable dashboards, and robust project management capabilities. Users appreciate its ease of use, integration with major tools like Jira and Microsoft Teams, and versatile functionalities like Gantt charts and workflows. Its cloud-based nature enhances accessibility and collaboration, while reporting tools and automation reduce manual tasks. Customization and centralization for project prioritization, along with flexible Excel-like operations, make it highly beneficial for organizing and managing tasks efficiently.

"I think Smartsheet would scale fine."
"I prefer Smartsheet for its flexibility."
"It's stable and simple to use."

Room for Improvement

Users suggest Smartsheet improve data minimization on its homepage, live collaboration features, and dashboard user-friendliness. They seek enhanced security, seamless integrations with Microsoft products, and better API support. Desired features include improved export and print functions, autosave capabilities, project management functionalities, and formula intuitiveness. The demand for more flexible, intuitive interfaces and expanded automation options is evident. Users express a need for better customer support and additional sheet capacity along with a smoother mobile interface.

"More intuitive access without constant logins would be beneficial."
"Initially, there were issues like dropdowns. Those have been overcome."
"The only reason we migrated to another application was the full integration available in other solutions. We never used the integration capabilities of Smartsheet."

ROI

Users report increased efficiency and productivity from Smartsheet, with automation reducing administrative burden. It supports remote teams with its web-based platform, offering easier management and communication. The tool is praised for project delivery and cost savings, providing effective planning at a low cost. Time savings contribute to the perceived investment return, with Smartsheet being a more affordable option compared to alternatives like Microsoft Project. Users appreciate its simplicity and ease of use.

Pricing

Enterprise buyers find Smartsheet's pricing and licensing reasonable compared to competitors. The solution charges per user on an annual basis, with costs for a standard license typically around $300-$500 per year, depending on features and volume discounts. While free collaborators have limited functionality, licensed users enjoy full customization options. Larger enterprise features like the Control Center incur additional fees. Overall, Smartsheet offers a cost-effective alternative to pricier solutions like Microsoft Project and Asana.

"Smartsheet can be low-priced, with personal subscriptions around eight dollars a month, but I imagine it gets pricier for enterprise systems. Microsoft Project can be more expensive."
"There's a trial version and a free version. Each license costs a decent amount, $25 per month or something."
"I pay $ 120 or $ 128 a month for two to three users."

Popular Use Cases

Smartsheet is used for project management, tracking tasks, project planning, and collaboration across teams. Organizations utilize it to collect project statuses, manage resources, and integrate with tools like Microsoft Project. They create dashboards for tracking progress and manage tasks across various departments, including legal and operational tasks. It's heavily customized for needs such as CRM, sprint tracking, and dashboard analysis. Companies value its ability to streamline workflows and facilitate communication.

Service and Support

Smartsheet's customer service and support are generally praised. Users appreciate the knowledgeable, responsive team that resolves issues promptly. Some highlight the effectiveness of online resources like tutorials and videos. There are reports of customer service needing improvement, particularly regarding ticket handling. Many users find the support straightforward but also indicate improvements over time. Email support is responsive, although phone or chat options are unavailable. Overall, satisfaction levels are high with occasional areas needing attention.

Deployment

Many users find Smartsheet's initial setup to be straightforward and intuitive, often completed within hours. It offers simplicity akin to opening boxes and has improved over time. Some experienced minor complexity with advanced configurations and unfamiliar terminology, requiring additional training. The ease of deployment is highlighted, especially for those with a project management background. Organizations appreciate its user-friendly nature, smooth onboarding process, and minimal maintenance needs.

Scalability

Many mention Smartsheet's scalability as adequate, with numerous organizations successfully scaling to accommodate hundreds to thousands of users. Despite some concerns about handling larger projects or numerous tasks concurrently, most find it effective for specific needs. Integration capabilities with tools like Microsoft Teams bolster its scalability, and the licensure model enabling free shared access is beneficial. User opinions rate its scalability positively, often around eight out of ten.

Stability

Smartsheet is highly stable according to users, who experience minimal issues. Most rate its stability between eight and ten out of ten. Occasional minor lags or freezing are noted but no significant disruptions. Users appreciate consistent improvements and reliability. Some have reported setup challenges, yet operational stability remains robust. Rare downtime incidents occur, yet they are brief and infrequent. Many find Smartsheet reliable, especially its cloud-based functionality, providing seamless operation and accessibility.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Smartsheet Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

38%

Manufacturing Company

Healthcare Company

Government

Computer Software Company

University

Financial Services Firm

Construction Company

Insurance Company

Retailer

Non Profit

Real Estate/Law Firm

Energy/Utilities Company

Recreational Facilities/Services Company

Legal Firm

Pharma/Biotech Company

Wholesaler/Distributor

Hospitality Company

Performing Arts

Comms Service Provider

Media Company

Transportation Company

Outsourcing Company

Consumer Goods Company

Non Tech Company

Compare Smartsheet with alternative products

Learn more about Smartsheet

Smartsheet combines Excel-like functionality with cloud accessibility, making it efficient for tracking, reporting, and workflow management. Users benefit from its scalability and robust security, making it ideal for enterprise-level projects. However, improvements in data visibility, real-time collaboration, and user-friendliness can enhance its utility. Customizable dashboards, project management features, and seamless integrations offer great flexibility, though there is a demand for better automation, API enhancements, and new templates.

What are Smartsheet's most important features?

Real-time Data Sharing: Facilitates seamless collaboration between users.
Project Management Tools: Includes Gantt charts and task prioritization for efficient project tracking.
Integration: Works with major platforms like Jira and Microsoft Teams for comprehensive data flow.
Automation Capabilities: Reduces manual work with robust automation functionalities.
Customizable Dashboards: Allows users to tailor dashboards to meet specific needs.

What benefits or ROI should users look for in reviews?

Efficiency: Streamlines workflows with tools that enhance project tracking and collaboration.
Scalability: Supports growing enterprise demands with its scalable architecture.
Security: Provides robust, secure environments for data management.
Adaptability: Offers flexibility to customize workflows for improved resource management.

Smartsheet is utilized by organizations in industries like engineering, education, and IT for project management, task tracking, and data integration. It enables planning, scheduling, and team collaboration, facilitating dashboard creation and automation of processes. Its flexibility in customizing workflows is appealing to those managing projects and programs.