Microsoft Dynamics CRM vs Oracle CRM comparison

Microsoft and Oracle are both solutions in the CRM category. Microsoft is ranked #2 with an average rating of 8.1, while Oracle is ranked #9 with an average rating of 7.6. Microsoft holds a 11.1% mindshare in CRM, compared to Oracle’s 3.3% mindshare. Additionally, 93% of Microsoft users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

Microsoft Dynamics CRM

Read 78 Microsoft Dynamics CRM reviews

3,894 Views
3,823 Comparison Views

93% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,427 Views
1,087 Comparison Views

89% willing to recommend

Microsoft Dynamics CRM

Oracle CRM

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Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Microsoft Dynamics CRM compete in the CRM software market. Microsoft Dynamics CRM seems to have the upper hand due to its user-friendly design and seamless integration with other Microsoft tools, which enhance customer engagement and process automation.

Features: Oracle CRM offers extensive features across sectors like banking and finance, providing robust on-premise solutions with industry-specific modules and strong integration capabilities. It includes a flexible CX Suite cloud-based solution that can reduce operational costs. Microsoft Dynamics CRM is known for its user-friendly design, seamless integration with other Microsoft tools, and configuration capabilities that allow users to tailor it to specific needs, making it versatile for various business requirements.

Room for Improvement: Oracle CRM could enhance usability, modernization, and mobile and cloud support, addressing complex customization and high costs. Microsoft Dynamics CRM needs improvements in user-friendliness, customization options, and third-party application integration and could benefit from better dashboards and reporting features.

Ease of Deployment and Customer Service: Oracle CRM supports on-premises, hybrid, and public cloud deployments, but technical support can be slow. Microsoft Dynamics CRM primarily offers public cloud deployment, with generally fast technical support integrated with their other services, although occasional delays occur.

Pricing and ROI: Oracle CRM is expensive for large enterprises, with a complex licensing model. It offers valuable returns through process efficiency and operational excellence. Microsoft Dynamics CRM provides competitive pricing, especially for businesses in the Microsoft ecosystem, but licensing complexity can result in high costs. Both solutions offer considerable ROI, but cost is a barrier for smaller organizations.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CRM Report (Updated: April 2025).

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Dynamics CRM

Ranking in CRM

2nd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (1st), Sales Force Automation (2nd)

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 11.1%, down from 13.7% compared to the previous year. The mindshare of Oracle CRM is 3.3%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Rishabh Chhajer

Head IT at Dhani

Intuitive APIs, customizable design, but dashboards could improve

The most advantageous aspect of Microsoft Dynamics CRM is its periodic updates. Every quarter, Microsoft releases upgrades that address bugs and vulnerabilities. As a company governed by the Reserve Bank of India and SAP security regulations for our stock operations, we conduct periodic reviews of our applications, including Microsoft Dynamics CRM. Whenever we submit an audit report and identify bugs, we reach out to the Microsoft team for assistance. They assure us that the issues will be fixed in the next quarterly release. As a result, we have not experienced any outstanding bugs that have not been recorded or addressed.

Read full review

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamics is easy to use. There are several fields I can filter."

"The initial setup is pretty straightforward."

"For me, the most helpful functionalities in Microsoft Dynamics CRM are customer engagement, contact management, opportunity management, and order management. The service management features, including ticket management and handling complaints from the call center, are also very useful. One of the key benefits is the faster time to market, as it allows for quicker product delivery and better customer management. The tool also improves customer interaction through the service center, leading to better adherence to KPIs."

"Microsoft Dynamics CRM has plenty of valuable features."

"The most valuable feature of Microsoft Dynamics CRM is its performance."

"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."

"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."

"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."

More Microsoft Dynamics CRM pros

"It is a stable solution."

"The most valuable feature of Oracle CRM is the organization it provides."

"Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."

"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."

"Technical support is very fast. It's customer friendly."

"Oracle CRM is a stable solution."

"The most important feature is the ability to assign a plan using the manual close function."

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

More Oracle CRM pros

Cons

"I am happy with it. If anything, its interface could be improved."

"It could be less complicated for smaller organizations."

"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."

"From my experience, the solution's tech support could improve with a quicker response time."

"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."

"The tool should be micro-services-based. If it's not already implemented, the architecture could be enhanced by transitioning to a microservices-based model. This would allow each module to be managed independently, reducing downtime and enabling teams to work autonomously on specific services."

"Technical support could be faster and more responsive."

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."

More Microsoft Dynamics CRM cons

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The initial setup is complex, it could be improved to be more simplified."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"With Oracle CRM, people report some usual downtime and frequent outages."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"The licensing is expensive."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

More Oracle CRM cons

Pricing and Cost Advice

"It is a very comprehensive package. We get everything from Access to D 365. We get Microsoft's suite of tools. I'm not too sure about the pricing, but I can't imagine it being cheap."

"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."

"We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."

"I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."

"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."

"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."

More Microsoft Dynamics CRM pricing and cost advice

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"There is a license required to use this solution. The price is reasonable for a CRM."

"There are licenses needed to use this solution and they are managed by our product team."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The solution is expensive."

"The licensing is on a yearly basis."

"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

11%

Financial Services Firm

10%

Manufacturing Company

Financial Services Firm

13%

University

12%

Computer Software Company

12%

Government

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

See all answers

What needs improvement with Microsoft Dynamics CRM?

Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...

See all answers

What is your primary use case for Microsoft Dynamics CRM?

We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

SAP CRM vs Microsoft Dynamics CRM

Compared 21% of the time

ServiceNow vs Microsoft Dynamics CRM

Compared 20% of the time

Salesforce Sales Cloud vs Microsoft Dynamics CRM

Compared 16% of the time

Siebel CRM vs Microsoft Dynamics CRM

Compared 10% of the time

Pega CRM vs Microsoft Dynamics CRM

Compared 2% of the time

More Microsoft Dynamics CRM Competitors

SAP CRM vs Oracle CRM

Compared 32% of the time

Siebel CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

Oracle Eloqua vs Oracle CRM

Compared 4% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

Microsoft Dynamics CRM

May 2025

Download Microsoft Dynamics CRM product report

Buyer's Guide

Oracle CRM

May 2025

Download Oracle CRM product report

Also Known As

Dynamics CRM, MS Dynamics CRM

Market2Lead

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Microsoft Dynamics CRM vs. Oracle CRM

April 2025

Free Report: Microsoft Dynamics CRM vs. Oracle CRM

Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CRM and other solutions. Updated: April 2025.

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