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Ping Identity Platform vs Tools4ever HelloID comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ping Identity Platform
Ranking in Single Sign-On (SSO)
4th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
6th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Authentication Systems (7th), Data Governance (8th), Access Management (3rd), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
Tools4ever HelloID
Ranking in Single Sign-On (SSO)
21st
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
28th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of Ping Identity Platform is 5.3%, down from 7.5% compared to the previous year. The mindshare of Tools4ever HelloID is 1.0%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
A flexible solution for application management, and facilitated centralization of our IAM
We use HelloID for ourselves and clients, so we need to manage a lot of client environments at once. Functionality to manage this situation is not yet available. When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The only feature we were looking for in PingID was SSO integration with our existing web app."
"It's convenient for users to log in through Ping using the Kerberos adapter because it doesn't require them to authenticate again."
"The solution has a smooth and configurable user interface for single sign-on capabilities."
"PingFederate gives you granular control over the settings. There are many options for fine-tuning policies."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"It is a very stable solution."
"We use the product to run different reports."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"The most valuable feature is the option to use SSO from different sources such as Microsoft AD, ADFS, Azure AD, SAML, form-based, etc."
"Now we can easily control who has access to which client or client application."
"The Single Sign-On capabilities are endless and we haven't found a single app so far that couldn't be set up for SSO."
"You don't need to be a specialist in Identity and Access Management solutions to understand the software and configure it."
 

Cons

"We have encountered instances where it is not easy to do authentication."
"Some colleagues have mentioned API connectivity, data security, and privacy issues."
"PingFederate's UI could be streamlined. They have recently made several improvements, but it's still too complex. It's a common complaint. The configuration should be simplified because the learning curve is too steep."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"One significant challenge was ensuring smooth user migration during system upgrades in Ping."
"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."
"It requires some expertise to set up and manage."
"They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint."
"Sometimes it generates a username that is not unique, but at the time of this writing, it is not possible to generate a new one that is unique."
"Integration with other Tools4ever applications such as SSRPM and IAM would be nice."
"When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have."
"I would like to have the built-in provisioning module improved."
 

Pricing and Cost Advice

"The tool is quite affordable."
"The platform's value justifies the pricing, especially considering its security features and scalability."
"Ping Identity Platform is not very expensive."
"The product is costly."
"PingID's pricing is pretty competitive."
"Ping offers flexible pricing that's not standardized."
"Ping Identity Platform is not an expensive solution."
"The pricing is neither too expensive nor too cheap."
"In terms of costs and pricing, this solution is worth every penny."
"Since HelloID is very reasonably priced, the return-on-investment is fast."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
9%
Retailer
7%
Outsourcing Company
18%
Government
12%
Educational Organization
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
Ask a question
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Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
HelloID
 

Overview

 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Willis Independent School District, David Douglas School District
Find out what your peers are saying about Ping Identity Platform vs. Tools4ever HelloID and other solutions. Updated: May 2025.
858,469 professionals have used our research since 2012.
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