Service and Support
JD Edwards World customer support exhibits mixed feedback. It's stable and reliable, with satisfactory service and good patches, but faces challenges with legacy resource availability. Some users find support efficient, providing timely scripts and responsive service. Oracle's technical response needs improvement, particularly concerning customizations. Customer service experiences vary, some positive and negative, and service quality fluctuates based on system integrators. A few users handle support through third-party integrators instead of dealing directly.
Deployment
JD Edwards World's initial setup is generally straightforward, with some finding it easy and not complex. Some experienced a more complicated process, giving it mixed ratings. Upgrades or changes from earlier versions brought some challenges but no major difficulties when knowledgeable personnel were involved. Setup time varies depending on module complexity, requiring consultants for quicker implementation. Resistance may occur with inexperienced users or unshared decisions. Successful platform migrations have been achieved with no major issues.
Scalability
JD Edwards World is frequently recognized for its scalability capabilities, particularly among larger and medium-sized companies. Users highlight its capacity to expand with business growth, although customization may be necessary for different regions. While praised for handling numerous users effectively, some note potential challenges integrating new systems, sparking interest in upgrades. Many rate its scalability around seven to eight out of ten, acknowledging both strong performance and areas for possible improvement.
Stability
JD Edwards World demonstrates notable stability, surpassing other ERPs, scoring around eight out of ten. It is reliable with minimal bugs or crashes, praised for its robustness. Concerns arise only when usage nears 75% capacity, leading to occasional login issues. Users emphasize its dependability, especially for production firms. Enhancements in performance tuning and database integration could further improve stability. Properly scheduled downtimes ensure seamless operations without overlooked challenges.