Microsoft Exchange Reviews

Name: Microsoft Exchange
Brand: Microsoft
Rating: 4.2 (92 reviews)

Vendor: Microsoft

4.2 out of 5

92 reviews
93% willing to recommend

1,395 followers

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What is Microsoft Exchange?

Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.

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Microsoft Exchange is the #1 ranked solution in top Wireless Email solutions, #3 ranked solution in top Email Applications, and #3 ranked solution in top File Archiving solutions. PeerSpot users give Microsoft Exchange an average rating of 8.4 out of 10. Microsoft Exchange is most commonly compared to Commvault Cloud: Microsoft Exchange vs Commvault Cloud. Microsoft Exchange is popular among the large enterprise segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

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Featured Microsoft Exchange reviews

Hesham Hussain

Head Of Infrastructure at ValU

Regarding the decision of increasing the number of users, it depends on the organization's choice, whether to opt for CapEx or OpEx. Both options involve expenses over the years. Building an in-house Exchange solution requires investing in hardware, storage, connectivity, and administrative resources. Office 365 shifts the budget solely to OpEx as a subscription service. Scalability is another factor. Starting a new company favors Office 365 due to cost efficiency. As the organization grows, the choice depends on available resources and technical expertise. An internal Exchange setup is feasible with skilled engineers, while Office 365 suits those lacking in-house resources.

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Dean Della Pella

Senior Consultant at a consultancy with 10,001+ employees

In my company, the product takes care of email communications as it handles all the emails and scheduling emails. Within the tool, the calendars are used extensively by our company and its customers. The tool has improved the areas revolving around calendars and scheduling tasks since it has helped in the unification of everyone working in the company under the same system. The most beneficial features of email management stem from the tool's ability to let its users combine the tasks and the calendar while also being able to organize emails. The security and compliance features have impacted our organization, and it has been extremely helpful since such functionalities are needed for compliance purposes. For the customers and my company, being secure and having control of the handling of emails is extremely important. The integration capabilities do not have a direct impact on the email portion of the product, but it does have the ability to set up meetings with the help of Microsoft Teams. The mobile access feature provided by the product helps our company in the area of productivity. I recommend the product to others who plan to use it. Based on the features and functionalities of the product, it would be beneficial to rule for any company where it is chosen. The product offers good functionalities and reliability. I rate the overall a nine out of ten.

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Harry Murdani

Manager, IT Security at Averis Sdn Bhd

All features are useful; they meet the purpose of an email server. There's no specific or very appealing function. All are related to email services. The function of this product is to send an email. It's easy to manage because we know how. If you don't know how to manage, then, of course, it will be complicated.

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Microsoft Exchange mindshare

Product category:

As of May 2025, the mindshare of Microsoft Exchange in the Email Applications category stands at 11.4%, down from 12.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Applications

PeerResearch reports based on Microsoft Exchange reviews

Type	Title	Date
Category	Email Applications	May 13, 2025	Download
Product	Reviews, tips, and advice from real users	May 13, 2025	Download
Comparison	Microsoft Exchange vs Google Workspace	May 13, 2025	Download
Comparison	Microsoft Exchange vs Microsoft Exchange Online	May 13, 2025	Download
Comparison	Microsoft Exchange vs Amazon WorkMail	May 13, 2025	Download

Title	Rating	Mindshare	Recommending
Commvault Cloud	4.3	N/A	95%	110 interviews Add to research
Google Workspace	4.1	22.2%	95%	102 interviews Add to research

Valuable Features

Microsoft Exchange offers ease of use, seamless integration with Microsoft tools, robust security, and excellent communication features. It provides strong email storage, organized calendar management, and collaboration capabilities. Its scalability and stability make it ideal for businesses, allowing efficient mail flow management and ensuring data protection. User-friendly interface and customization options are appreciated, benefiting tasks like scheduling and information sharing across teams. Exchange's high availability and integration enhance organizational efficiency.

"Microsoft Exchange is a user-friendly and easy-to-deploy solution, which is beneficial for handling emails even without professional support."
"With the cloud coming in, scalability is not an issue even for Microsoft."
"The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar."

Room for Improvement

Microsoft Exchange requires enhanced storage management and better technical support. Deployment processes are complex and need simplification, while the search functionality and integration with non-Microsoft applications require improvement. Security features must be bolstered to address spam and malware threats. Additionally, licensing is often complex, and documentation is insufficient. Costs for upgrades and licensing are high, making it less accessible in regions with limited resources. Improved support and user interface changes are also needed.

"The biggest issue with Microsoft Exchange is its high cost, especially in pricing for license upgrades and expansion to more users."
"I do not have any notes for improvement."
"The filtering of spam needs significant improvement, as many spam emails are not getting detected."

ROI

Microsoft Exchange offers broad ROI values depending on the organization. On-premises versions save costs compared to cloud deployment but may incur maintenance expenses. It is regarded as time-saving and valuable, with companies experiencing good returns and noting cost-effectiveness over five years for certain user groups. While some do not quantify ROI, Exchange's biggest value lies in enhancing productivity through efficient communication, with increased productivity observed and substantial time savings in email and scheduling activities.

Pricing

Enterprise users report that Microsoft Exchange pricing is flexible yet complex, with options for subscription and volume licensing. While some find it affordable, many consider it expensive, particularly for smaller businesses lacking volume discounts. Users appreciate the subscription model for budgeting, though the cost can be high relative to usage needs. Microsoft 365 packages are often bundled with Exchange, offering integrated pricing. Comparisons indicate it is competitive in the market, but licensing intricacies can pose challenges.

"The product pricing is reasonable if you utilize its full suite of features."
"The solution's pricing is fine...I do think the tool offers value for money."
"The platform has a reasonable price."

Popular Use Cases

Organizations use Microsoft Exchange primarily for email communication, managing calendars, and collaboration. It integrates with other Microsoft tools like Teams and SharePoint, facilitating seamless operations. Companies deploy it for internal and external emails, schedule management, and user interaction. Many focus on its email and calendaring features, while some utilize its capabilities for contact management and document exchange. It's widely adopted across diverse industries for maintaining communication and coordination within large teams.

Service and Support

Feedback indicates Microsoft's customer service and support for Exchange is mixed. Some find it responsive and helpful, especially with enterprise agreements, while others report delays, inadequate knowledge, and high costs. Support often involves multiple teams or third parties, complicating resolution processes. Many rely on internal support, community resources, or documentation. Common criticisms include slow responses, insufficient problem resolution, and the need for Microsoft to improve training and communication.

Deployment

Microsoft Exchange's initial setup is typically simple, especially for small environments or fresh installations. Migration or hybrid setups can add complexity, demanding expertise and longer deployment times. Users often find on-premises installation straightforward but require advanced knowledge for configuration, particularly for larger organizations. Cloud-based setups like Microsoft 365 ease the process with automatic configurations, making it quick and efficient. Overall experiences vary widely based on the user's proficiency and setup requirements.

Scalability

Microsoft Exchange is highly scalable, handling thousands of users easily. Users report effortless expansion and scaling capabilities depending on infrastructure and licensing. Some challenges may arise with older systems or specific configurations, but most companies find it straightforward to increase capacity. While additional costs can influence scalability decisions, the platform's ability to handle large user bases makes it suitable for organizations of varying sizes and needs, accommodating seamless growth and expansion planning.

Stability

Microsoft Exchange is generally stable, with many users reporting reliable performance, though occasional issues arise due to patches, configurations, and user errors. Some experience glitches, such as freezing or minor downtime, particularly with newer updates. Regular updates are needed for optimal stability. Exchange Online encountered an outage impacting accessibility. Despite some challenges, users find it highly stable and seldom face major disruptions, often rating its stability between eight and ten out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Exchange Buyer's Guide for additional reliable information.