Odoo Reviews

Name: Odoo
Brand: Odoo
Rating: 4.0 (34 reviews)

Vendor: Odoo

4.0 out of 5

34 reviews
96% willing to recommend

What is Odoo?

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

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Odoo is the #7 ranked solution in top CRM solutions and #8 ranked solution in top ERP solutions. PeerSpot users give Odoo an average rating of 8.0 out of 10. Odoo is most commonly compared to SAP ERP: Odoo vs SAP ERP. Odoo is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

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Featured Odoo reviews

ThomasPetrou

Consultant at Mazi4u

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

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NaveedUddin

Head of IT at Fotco

Our country, Pakistan, seems to have limited support compared to other regions. Currently, the regional office is in Dubai, and I believe it would be beneficial to establish a regional office in Pakistan to enhance support and accessibility for users in our country. There is room for improvement in their mobile app. While it is generally user-friendly, it frequently encounters glitches and issues and I suggest that the mobile application be enhanced in future updates to make it more interactive and reliable.

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Craig Kona

Chief Information Officer at SYNOVA CONSULTANCT

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses. Its price point is often attractive to companies, especially compared to other software applications like SAP. Smaller organizations, in particular, may find Odoo appealing. It offers APIs that enable integration with external systems. Additionally, internally, Odoo is well-integrated, allowing for the transfer of information between different modules. The company's value in using Odoo lies in its wide range of modules covering areas such as CRM, accounting, inventory, HR, point of sale, and marketing sales. Additionally, the user licenses are relatively inexpensive compared to other ERP solutions.

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Odoo mindshare

Product category:

As of May 2025, the mindshare of Odoo in the CRM category stands at 4.8%, up from 2.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

PeerResearch reports based on Odoo reviews

Type	Title	Date
Category	CRM	May 9, 2025	Download
Product	Reviews, tips, and advice from real users	May 9, 2025	Download
Comparison	Odoo vs Salesforce Sales Cloud	May 9, 2025	Download
Comparison	Odoo vs Microsoft Dynamics CRM	May 9, 2025	Download
Comparison	Odoo vs SAP CRM	May 9, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	N/A	86%	105 interviews Add to research
SAP S/4HANA	4.2	N/A	95%	119 interviews Add to research

Valuable Features

Odoo offers extensive integration with numerous modules, an easy-to-use interface, and customization flexibility. It supports enterprise functions like CRM, accounting, HR, and inventory with seamless module transitions. Being open source, it allows for alterations without limitations. The community provides a wealth of add-ons, enhancing features continually. Its affordability compared to alternatives is appreciated, especially for smaller organizations, ensuring cost savings. The user-friendliness and modular structure support quick setup and implementation.

"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."
"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."
"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."

Room for Improvement

Odoo users highlight the need for enhanced customization and technical support as well as improvements in human resources features and dashboard functionalities. Reporting lacks depth and graphic options. Users find the ability to scale limited and integration with third-party apps insufficient. Mobile application performance, API support, and industry-specific features need attention. The cost and sales model could be optimized. There is also a demand for better documentation and more frequent updates on newer technologies.

"Odoo's documentation needs improvement, as there are areas that are not well-documented."
"Odoo's documentation needs improvement, as there are areas that are not well-documented."
"The sales model is not the best, and it lacks certain features."

ROI

Odoo offers affordable pricing with numerous features, resulting in high ROI. Organizations have experienced quick returns, with improvements in process standardization and automation. Initial impacts include reduced paperwork and cost savings. Long-term benefits include enhanced efficiency and further process optimization. Time savings are notable, with users benefiting from integrated tools and reduced need for additional staffing. Despite a learning curve, the use of Odoo significantly cuts down time and costs for small businesses.

Pricing

Odoo is considered an affordable ERP solution, especially for small to medium-sized businesses. It offers flexible licensing options, with costs varying based on user count and project scope. Subscription pricing starts at around $13.50 per user per month in Latin America, which is competitive against products like NetSuite and SAP. Clients often appreciate that Odoo provides a cost-effective alternative, with additional project costs for setup and implementation handled separately. Users generally find its pricing reasonable.

"The solution's licensing costs are low compared to its competitors."
"They offer three packages – free, standard, and custom."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

Popular Use Cases

Odoo is primarily used for ERP functions such as financial management, CRM, sales, and HR. Users deploy it for managing business contacts, projects, inventory, invoicing, and customer support. It serves as a comprehensive tool for digitalizing business operations and offers modules for various departments like IT, warehouse, and accounting. Odoo is valued for its customization capabilities and web-based access, making it flexible and cost-effective for businesses in sectors like logistics, finance, and manufacturing.

Service and Support

Odoo's support is generally rated between six and seven out of ten, with users appreciating the availability of contact through multiple channels and good response times. Technical assistance is provided, but response delays due to location or partner dependency occur. While some find the support effective and fast, others note improvement areas in service quality and technical knowledge. Users often engage with forums or need strong implementation partners for effective support.

Deployment

Many users found Odoo's initial setup straightforward, but customization often required more time and expertise. It typically took from a few days to several months, depending on complexity. Successful deployment often involved a team, sometimes including external consultants. Even with technical knowledge, customization might need specialists. Cloud deployment was favored for efficiency. Maintenance was generally easy but could be time-consuming without the hosted option. User ratings varied, reflecting diverse experiences with implementation ease.

Scalability

Odoo is highly scalable, offering flexibility to manage users and modules with ease. Many organizations find it effective for varying user counts. The software’s cloud-based architecture and modularity enhance its adaptability for complex needs. Some note its ease of integration, benefiting larger enterprises, while others highlight potential sector-specific challenges. Businesses leveraging its advantages span from SMEs to large corporations. Ratings often range from seven to ten, reflecting its adaptability and strong scalability features.

Stability

Many consider Odoo stable, with ratings between seven to ten out of ten. Some users mention a stable interface with no complexities or irritations and minimal issues once fully deployed. A few encountered challenges during initial setups or upgrades but report consistency otherwise. Outages or technical issues are rare, attributed to external factors rather than the platform itself. Stability is critical, especially for businesses relying on Odoo in IT, with features tailored for industry needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Odoo Buyer's Guide for additional reliable information.