F5 Silverline Managed Services Reviews

Vendor: F5

3.9 out of 5

16 reviews
100% willing to recommend

737 followers

What is F5 Silverline Managed Services?

F5's Silverline Managed Services is a SaaS solution delivering DDoS protection, managed Web Application Firewall (WAF) services, and managed Shape Security Fraud and Anti-bot solutions.

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F5 Silverline Managed Services is the #14 ranked solution in top Distributed Denial-of-Service (DDoS) Protection solutions and #23 ranked solution in top Web Application Firewalls. PeerSpot users give F5 Silverline Managed Services an average rating of 7.8 out of 10. F5 Silverline Managed Services is most commonly compared to Cloudflare: F5 Silverline Managed Services vs Cloudflare. F5 Silverline Managed Services is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.

Buyer's Guide

F5 Silverline Managed Services

May 2025

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Featured F5 Silverline Managed Services reviews

Archana Heeralal

Security Engineer at Amazon

Since we use the solution’s cloud, the product has more control over the back end. The customer will not have control. It is part of the product’s feature. When we get more complex requirements or if we want to write more complex tools, the support team will have the visibility to write them because they have control. The navigation is difficult to use. The navigation should be improved. Other products are quite straightforward. If I try to implement a new application and do an onboarding, it is not very easy. We must go to one feature, inside which there will be more features. It should be simplified, and a menu should be provided.

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DejanBlagojevic

Presales Engineer at Exclusive-networks

F5 Silverline Managed Services is expensive. You do get world-class quality of mitigation, but I think it is still pricey. You can find similar services, potentially of slightly lower quality, from other vendors like Cloudflare or Akamai for about half the price. When you compare what you get for the money you spend at Cloudflare or Akamai, you do get less protection but you are not dishing out too much for it. On the other hand, at F5 Silverline Managed Services, you do get better protection but, but you are paying double for it. We have had mixed feedback from our clients about this. Most of them would rather pay less for a bit of a lower-quality defense than overshoot their budget. The most common piece of feedback we receive is that the difference in protection levels is not reflected in the price.

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Rifqi Pratama Nugraha

Assistant Manager Application Security Team at a financial services firm with 10,001+ employees

We'd like more AI to be used. Right now, they don't use it enough. We'd like the solution to offer open sessions so that the session syncs to other IP faster. The protection could be a bit better in various areas. The stability could be a bit better. It could offer better pricing.

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F5 Silverline Managed Services mindshare

Product category:

As of June 2025, the mindshare of F5 Silverline Managed Services in the Web Application Firewall (WAF) category stands at 1.2%, up from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Web Application Firewall (WAF)

PeerResearch reports based on F5 Silverline Managed Services reviews

Type	Title	Date
Category	Web Application Firewall (WAF)	Jun 4, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 4, 2025	Download
Comparison	F5 Silverline Managed Services vs AWS WAF	Jun 4, 2025	Download
Comparison	F5 Silverline Managed Services vs F5 Advanced WAF	Jun 4, 2025	Download
Comparison	F5 Silverline Managed Services vs Microsoft Azure Application Gateway	Jun 4, 2025	Download

Title	Rating	Mindshare	Recommending
Cloudflare	4.3	N/A	95%	75 interviews Add to research
Prisma Cloud by Palo Alto Networks	4.2	2.1%	98%	110 interviews Add to research

Valuable Features

F5 Silverline Managed Services offers valuable features like configuration, LTM and ASM for traffic and application monitoring, flexibility, L7-firewall protection for web servers, easy policy application, benchmark performance, distributed architecture, 24/7 organic mitigation with real-time defense, straightforward setup, high protection level, user-friendly UI, cloud-native functionality, load balancing, centralized certificate management, DDoS attack mitigation, and effective reports. It is easy to implement and manage, providing load balancing and monitoring tools beneficial even for non-tech-savvy users.

"The best advantage of F5 Silverline Managed Services is that it is easy to use."
"The stability of the solution is very good."
"F5 Silverline offers load balancing, flexibility, and reliability."

Room for Improvement

F5 Silverline Managed Services users highlight several areas for improvement. Integration with solutions like Cisco and Dell EMC could be enhanced; the user interface and security policy configuration need refinement. Reporting features should be simplified. Clients express a need for reduced pricing and better APIs for automation. Increasing the number of Points of Presence is recommended, along with support for cloud protection and AI integration. Automation and easier navigation are also desired by many users.

"Automating processes could enhance F5 Silverline Managed Services."
"Sometimes tech support can be slow. They take more time assigning engineers to complex issues, however, they resolve the issues by joining me to fix them."
"Improvements could include the creation of highly optimized profiles, optimization deployments, and compression profiles for better performance."

ROI

F5 Silverline Managed Services provides a secure system by eliminating the need for in-house management, addressing the global shortage of skilled cybersecurity professionals. Users experience time and cost savings with an estimated return on investment of 100 percent. Although not everyone can quantify it, they observe meaningful benefits. Some rate it as a three out of five for return on investment but highlight its usefulness.

Pricing

F5 Silverline Managed Services pricing varies with licensing options available yearly or monthly. Costs include base licenses and additional fees for features like web application firewall and mobile SDK. Pricing is often higher than competitors but negotiable for enterprise clients, potentially reducing expenses by up to 20%. Users mention high overall cost, especially for maintenance, yet find it competitive considering feature coverage such as Advance WAF, bot protection, and tech campaigns.

"The product’s pricing is reasonable."
"The price of F5 Silverline Managed Services could be reduced."
"The price of F5 Silverline Managed Services could be better, they are not very flexible. The price of the solution is based on the requirements of the enterprise."

Popular Use Cases

F5 Silverline Managed Services is primarily used for web application firewall functions, protecting applications from DDoS attacks and securing the application layer. It is utilized to restrict access, manage application security policies, and ensure protection from SQL injection and cross-site scripting. Users employ it for load balancing, application delivery, and security across cloud and on-premises environments, often integrating with other firewalls for comprehensive security measures.

Service and Support

F5 Silverline Managed Services receive mixed feedback. Some groups find support responsive and helpful, even personalizing the experience. However, others find challenges with slow response times, ticket handling, and communication barriers, especially when escalating issues. Local partners in regions like Iran and Indonesia play a crucial role. While some rate support highly, others suggest significant room for improvement. Technical assistance varies, with notable differences in experiences reported by different users.

Deployment

Many found F5 Silverline Managed Services' initial setup straightforward and easy, with strong documentation and support. The duration varied, ranging from one day to a week, depending on complexity and network knowledge. Configuring DNS and traffic routing were highlighted tasks. Users noted that minimal local involvement was needed as services run on the cloud. Experience levels influenced perceived ease, but good planning and understanding of routing protocols were noted as beneficial.

Scalability

F5 Silverline Managed Services scales well, accommodating various enterprise needs and user counts without major barriers. Users highlight the convenience of expanding capacity through easy upgrades, emphasizing vendor-managed sizing. While generally straightforward, some find scaling slightly complex when dealing with packet counts or gigabit throughput. Most users report successful scaling experiences, with usage ranging from internal teams to extensive B2C demands involving significant traffic and diverse applications.

Stability

Users report that F5 Silverline Managed Services is stable, with most rating its reliability highly. Multiple organizations experience consistent performance, with only occasional incidents, often linked to maintenance. Some users note occasional bugs, yet the quick response from support is appreciated. Regular updates help maintain stability. Ratings vary, with majority giving it high marks for stability, while some suggest potential for improvement, averaging reliability ratings between eight to nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our F5 Silverline Managed Services Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

13%

Insurance Company

12%

Comms Service Provider

10%

Energy/Utilities Company

Government

Educational Organization

Manufacturing Company

Media Company

Healthcare Company

University

Retailer

Legal Firm

Real Estate/Law Firm

Logistics Company

Wholesaler/Distributor

Construction Company

Hospitality Company

Cloud Solution Provider

Non Profit

Pharma/Biotech Company

Photography Company

Consumer Goods Company

Marketing Services Firm

Sports Company

Compare F5 Silverline Managed Services with alternative products

Learn more about F5 Silverline Managed Services

Silverline services include 24x7 access to F5's Security Operations Center (SOC). F5's expert security professionals use F5 products with state-of-the-art security tools to ensure the best protection possible. As an add-on to Silverline DDoS or WAF services, Silverline Threat Intelligence integrates dynamic lists of threatening IP addresses to give context for policy decisions.

F5 Silverline Managed Services was previously known as F5 Silverline Web Application Firewall, F5 Silverline DDoS Protection.